14 Replies · Latest reply on Jan 19, 2018 8:53 AM by Velvet Carter

    How to send 1 notification sla breached email to 1 person with all the breached incidents that are high priority

      I need to create an email notification for breached SLA incidents, that will list all breached incidents, and will send the email each time an incident is breached.  This email will be sent to 1 specific person.