- My View
We upgraded to Jakarta Patch 7, and now some of our forms(order guides) on ServicePortal are not loading. We noticed this error appearing in the error logs:
JSONObject["short_description"] not found.: org.json.JSONException: JSONObject["short_description"] not found
Any ideas please?
It seems like short_description is being treated as an object rather than a key in an object. You might be missing array index of some sort. Without the code, it's difficult to say.
This is happening on specific catalog item?
If yes, Please check client script return on that service catalog item. There is one code pointing to Short description which is using either eval or json which is being getting called using getXMLWait.
If yes then you will have to replace getXMLWait with getXML with callback function. Also check order guide code.