9 Replies · Latest reply on Jan 13, 2018 7:42 AM by ashutoshm1

    How to send notification if state is Pending for more than 3 days

      Hi,

      Scenario 1

      If Ticket status is On Hold state more than 3 days means we need to send 1st notification to user

       

      Scenario 2

      If the same ticket status is On Hold state more than 6 days means we need to send 2nd notification to group

       

      The notification days will be change based on the customer so that we are referring customer and days from another table

      Ex : ABC customer 1st Notification Day 3 and 2nd Notification Day 6

      Ex : XZY customer 1st Notification Day 4 and 2nd Notification Day 5

       

      Please help me how to achieve this

       

       

      Thanks